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Please register with BEA's eLicense site at http://elicense.bea.com.
If you currently have a login for BEA's eSupport, dev2dev or PartnerNet,
then you are a registered user with the MyBEA program and should enter the
same User ID and Password to log into eLicense.
If you do not have a MyBEA login and password click the "Register" button and
you will be presented with a page requesting you to enter your User Name and
Password. We request that you enter your corporate email address rather than
your personal email address. For security purposes, please enter a password
question and answer. If you forget your password, you can reset it through
Password Finder by entering your password answer. Note: The User ID and password
are self-assigned; so please write down your initial sign-on information for
future reference.
After selecting "Continue" you will be asked to complete your user profile
information. All responses marked with an asterisk
are required.
After you have filled in the required information you will select "Continue".
If you are a BEA Customer the next page will present you with two eLicense
registration options: With Authorization Code or Without Authorization Code.
You will only have an Authorization code if you recently placed an order with BEA and
received this code in an email sent from licensing@bea.com. If you do have an
authorization code you should enter it in the provided field and click the
"Continue" button. You will now have immediate access to eLicense.
If you have not recently received a new order email from BEA, please select the
option Without Authorization Code. Please provide as much information as possible;
either a BEA Customer ID or License ID is required. We strongly suggest that you
enter an Order Number or PO Number to assist us in identifying your order history.
In the Comments Section: Please specify your company's relationship to the organization
that had originally purchased the license keys from BEA Systems. For example, if
you have purchased these licenses from a third party, please specify the company name
and include any additional contact information that you can provide. Once you have
completed this page click on the "Continue" button. You will receive a confirmation message
and an additional email will be sent within one business day.
If you are a BEA Employee select the option that states "BEA Employee Registration"
and you will be presented with a confirmation page. You will receive an email within one business day.
Good luck and enjoy the eLicense Website. Should you encounter any difficulties,
please do not hesitate to contact licensing@bea.com.
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| Q. |
What is the authorization code and where do I find it? |
| A. |
The authorization code allows you to gain immediate access to the eLicense portal. The code was provided at the bottom of the email you received from licensing@bea.com when your order was processed. |
| Q. |
What do I do if I can't locate my Authorization Code or the Authorization Code I have does not work? |
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Click on the continue button and complete the information. A BEA Licensing Customer Service Representative will contact you within 1 business day. |
| Q. |
Where do I find the needed information for the form? |
| A. |
The information required was included in the email you received from licensing@bea.com when your order was processed. |
| Q. |
I have some, but not all of the information requested. What should I do? |
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Complete as much information as possible and select the continue button. |
| Q. |
I cannot locate any of the requested information, what do I do? |
| A. |
Complete your contact information in the comment section. Select the continue button and a BEA Licensing Customer Service Representative will contact you within 1 business day. Or, you may contact BEA at licensing@bea.com. |
| Q. |
How do I register for eLicense if I already have a MyBEA account? |
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Enter your MyBEA User ID and Password on the eLicense Portal Login Screen as an Existing User and click the login button. You will be taken to the Request Access to eLicense registration screen. |
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Please visit BEA's eLicense site at http://elicense.bea.com.
The BEA eLicense Application has been redesigned for improved customer self-service
license management needs. The database behind the portal contains records of your
prior license purchases with BEA, allowing you to update and change them as needed
to run your environment. If you need to purchase additional licenses, please contact
your BEA Sales Representative. To locate the sales representative who handles your
account you may send an email to InsideSales@bea.com or locate the Sales
office nearest you by clicking on the following link: Worldwide Offices
Current features include:
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- Ability to create a list and print all of your current license records for BEA software. For security purposes, only the licenses purchased under your personal BEA Customer ID will be available.
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- Ability to search and find a license you may need to have resent to you.
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- Ability to transfer your licenses to a different IP address as your BEA license needs change.
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- Ability to Upgrade or Downgrade your existing license product version as new releases are introduced. BEA product version changes require a new license. For the WebLogic product family, all no charge upgrade migrations are supported through the eLicense application.
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- Ability to keep track of machine configuration information has been added to the application portal so that you may better manage your internal environment. Customer definable fields are available for you to track any additional information important to you.
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- Ability to Add a Missing License if you don't find the license you're looking for; simply submit an online request form.
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For additional assistance, please contact BEA Customer Support listed on
Customer Support
Customer Feedback - Please send any comments about the eLicense Application Portal to licensing@bea.com. All feedback is welcome!
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Please visit BEA's eLicense site at http://elicense.bea.com in order to view your license history.
The My Licenses report will provide you with detailed information related to your license entitlement with BEA. The most recent 50 license transactions will be displayed with the option to "show all" in the bottom left corner of the window. A printer friendly version of this report can be generated, or additional license transactions can be performed.
You can upgrade or downgrade multiple licenses simultaneously by selecting the appropriate boxes in the far right column. To upgrade or downgrade all available licenses click on the box in the column header and all licenses will automatically be selected. After you have selected the licenses that you would like to upgrade or downgrade in batch mode, select the button at the bottom of the page titled "Upgrade/Downgrade Selected". You will be taken to a new page where you can decide the upgrade/downgrade path for each individual license. Once completed, you will receive a confirmation number for each license transaction.
Click on the Download Results in Excel Format link in order to generate an Excel spreadsheet containing your search results. Please note that the Excel spreadsheet will only include the data present on the results list page. For example, if you are displaying results 1-25 you will only see 25 rows in your Excel output. However, if you display all the data on a single page then you will see all the data in your Excel output.
Column Definitions:
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| License ID: |
The unique identifier generated through the license generation process during initial purchase of the license. Subsequent license transactions to upgrade or transfer the IP address will maintain the same unique identifier. |
| Customer ID: |
BEA assigned customer number. Through the initial order process, new licenses generated are associated with a Customer ID. Only the licenses created under your Customer ID will be displayed. Customer name is also displayed here. |
| Order #: |
BEA assigned order number, as well as customer assigned purchase order #. |
| Product: |
BEA assigned short product description. Please note that Upgrades require license(s) to be under paid maintenance. The Upgrade/Downgrade link allows a user to Upgrade or Downgrade the license product version. |
| IP Address: |
Customer assigned IP Address. The Change link allows a customer to transfer a license to a new IP address. Once complete, no further transfers will be supported from the original IP address and the license key will be inactivated. |
| License CPU Quantity: |
Number of CPU's assigned to customer license entitlement. This is determined during the time of initial purchase. |
| Updated: |
Date and time the license was last changed. |
| License: |
The Retrieve link allows users to request that a license be resent. The Update Configuration link allows users to update their machine environment as needed to facilitate management of the licenses deployed. |
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| Q. |
What if the license I need to upgrade or transfer is not listed? |
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The My Licenses report displays the most recent updates of 50 licenses sorted by update field. To view beyond those 50 licenses or sort in a different order, please use quick search or advanced search to display additional licenses and sort results in different orders. |
| Q. |
Can I list the licenses under My Licenses in a different order? |
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The My Licenses report displays the most recent updates of 50 licenses sorted by update field. To view beyond those 50 licenses or sort in a different order, please use quick search or advanced search to display additional licenses and sort results in different orders. |
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Please visit BEA's eLicense site at http://elicense.bea.com in order to view your license history.
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| Quick License Search: |
Select one of the search criteria buttons to locate a BEA product license. Wildcard search using the * character is supported in Quick Search. The results of your search will be listed on the screen. If you are not successful in locating your license, try the Advanced Search link.
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| Advanced Search: |
Additional fields are provided to search for your licenses. Included are the BEA Product Family, Version, Serial Number, IP Address, as well as date ranges to define when you originally purchased or last updated the license. Wildcard search using the * character is supported in Advanced Search. If you are not successful in locating your license, select Request to add a missing license. Complete the form with the available Information, and submit. A BEA Licensing Customer Service Representative will research your request and contact you within 1 business day.
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| Q. |
What if I want to view beyond 300 license search results? |
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The search license report displays up to 300. To view beyond 300 licenses, please send a message to licensing@bea.com or contact BEA Customer Support listed on Customer Support. |
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You can upgrade or downgrade multiple licenses simultaneously by selecting the appropriate boxes in the far right column. To upgrade or downgrade all available licenses click on the box in the column header and all licenses will automatically be selected. After you have selected the licenses that you would like to upgrade or downgrade in batch mode, select the button at the bottom of the page titled "Upgrade/Downgrade Selected". You will be taken to a new page where you can decide the upgrade/downgrade path for each individual license. Once completed, you will receive a confirmation number for each license transaction.
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Click on the Download Results in Excel Format link in order to generate an Excel spreadsheet containing your search results. Please note that the Excel spreadsheet will only include the data present on the results list page. For example, if you are displaying results 1-25 you will only see 25 rows in your Excel output. However, if you display all the data on a single page then you will see all the data in your Excel output.
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Column Definitions:
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| License ID: |
The unique identifier generated through the license generation process during initial purchase of the license. Subsequent license transactions to upgrade or transfer the IP address will maintain the same unique identifier. |
| Customer ID: |
BEA assigned customer number. Through the initial order process, new licenses generated are associated with a Customer ID. Only the licenses created under your Customer ID will be displayed. Customer name is also displayed here. |
| Order #: |
BEA assigned order number, as well as customer assigned purchase order #. |
| Product: |
BEA assigned short product description. Please note that Upgrades require license(s) to be under paid maintenance. The Upgrade/Downgrade link allows a user to Upgrade or Downgrade the license product version. |
| IP Address: |
Customer assigned IP Address. The Change link allows a customer to transfer a license to a new IP address. Once complete, no further transfers will be supported from the original IP address and the license key will be inactivated. |
| License CPU Quantity: |
Number of CPU's assigned to customer license entitlement. This is determined during the time of initial purchase. |
| Updated: |
Date and time the license was last changed. |
| License: |
The Retrieve link allows users to request that a license be resent. The Update Configuration link allows users to update their machine environment as needed to facilitate management of the licenses deployed. |
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License Detail provides you with specific information about an individual license; including transaction history. The detail provided includes:
- The unique BEA License ID
- Your unique BEA Customer ID
- The original BEA Order Number and Customer PO Number at time of purchase
- The serial number for the license (not all BEA licenses have serial numbers)
- The Product and Version (with the Upgrade/Downgrade product version feature)
- The current Ship To Name, E-Mail Address, and Requestor (with the ability to edit this information)
- IP Address (if applicable)
- Machine Configuration detail about the environment on which the license is installed (helpful for internal tracking of your licenses and for BEA Customer Support)
- Historical transactions against the license
From this screen, you may also request the license be resent to you, as well as to view the actual license.
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Please visit BEA's eLicense site at http://elicense.bea.com
as an alternate means to retrieve a BEA license. Upon order fulfillment, an email was sent to you with an encrypted URL that allowed for immediate download of the purchased license.
Retrieve a License allows a specific license to be resent to you for your records. Select the license you need resent, provide an e-mail address, and Submit Request.
Important Note: A license can only be sent to an individual at a company with the same domain address (i.e. joe.smith@bea.com to larry.jones@bea.com). If you are trying to send the license to an e-mail address with a different domain name, please send an e-mail to licensing@bea.com or contact BEA Customer Support listed on Customer Support
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Please visit BEA's eLicense site at http://elicense.bea.com in order to transfer an IP address.
Many of the BEA WebLogic products require IP Addresses when the license is originally purchased. To allow you to quickly transfer licenses to new IP Addresses as your internal environment changes, the eLicense Application Portal provides you with this IP Transfer feature. After selecting the license you wish to transfer, you will be required to enter the new IP Address and any comments you may wish to communicate. IP Transfer is an automatic process, providing you with the new license within 1 business day.
Exceptions:
Transfer of licenses with non-standard IP Addresses will be reviewed by BEA within 1 business day of the request. You will be contacted by a BEA License Management Customer Service Representative if additional information is needed.
Important Note: Once a license has been transferred to a new IP Address, additional requests for transfer from the original IP Address will not be processed.
If you need assistance, please send an e-mail to licensing@bea.com or contact BEA Customer Support listed on Customer Support
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Please visit BEA's eLicense site at http://elicense.bea.com in order to upgrade or downgrade your BEA License.
To allow you to quickly upgrade or downgrade licenses, the eLicense Application Portal provides you with an upgrade/downgrade feature. After selecting the license you wish to change, you will be required to enter the new product version for WebLogic Family Products or upgrade, by default, to the latest version for Tuxedo Family Products. WebLogic Family and Tuxedo upgrade or downgrade is an automatic process, providing you with the new license within 1 business day.
You can upgrade or downgrade multiple licenses simultaneously by selecting the appropriate boxes in the far right column. To upgrade or downgrade all available licenses click on the box in the column header and all licenses will automatically be selected. After you have selected the licenses that you would like to upgrade or downgrade in batch mode, select the button at the bottom of the page titled "Upgrade/Downgrade Selected". You will be taken to a new page where you can decide the upgrade/downgrade path for each individual license. Once completed, you will receive a confirmation number for each license transaction.
Exceptions:
Upgrade or downgrade of licenses in BEA MessageQ, TopEnd, or non-default Tuxedo versions will be reviewed by BEA within 1 business day of the request. You will be contacted by a BEA License Management Customer Service Representative if additional information is needed.
If you need assistance, please send an e-mail to licensing@bea.com or contact BEA Customer Support listed on Customer Support
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| Q. |
What products fall under the WebLogic Family Products category that I can upgrade? |
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Any BEA product that has a license key in the xml format falls under this category and can be upgraded via this single form. The products that fall under this category so far are listed below:WebLogic Platform WebLogic Servers Commerce Servers WebLogic Portal WebLogic Integration Process Integrator WebLogic Collaborate
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How can I find out what version of WebLogic Server(s) I have? |
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Open your license file and review the first introductory statement. If the introductory statement consists of two lines, the second line of this statement will show a variation of the following "<!--Product="XXXXXXXX", Release="8.1", BEA_License_ID="XXXXX", License_Creation_Date="12/30/04 13:38:41 PST" --">. Release indicates your current version.
If only one line appears, then use the following instructions to determine version:If the first line states "<!-- keys for version 4.0 and later ->", this means you have a WebLogic Server 5.1 key. When first line states "<?xml version="1.0" encoding="ISO-8859-1"?>> and the lines following shows "", look for "license-group" tags to find out what versions of WebLogic Servers you have. If the license-group tag has product=WebLogic Server and release="*", you have a WebLogic Server 6.0 key. If the license-group tag says product=WebLogic Server and release="6.1", you have a WebLogic Server 6.1 key. If it says product="WebLogic Platform" and release="7.0", you have a WebLogic Server 7.0 key.
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What products fall under the Tuxedo Family Products category that I can convert to the latest version of Tuxedo? |
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The Tuxedo products that you can convert to the latest version of Tuxedo are listed below:Tuxedo Jolt Weblogic Enterprise
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Does it mean that the Tuxedo Family Products form can only be used to convert to the latest version of Tuxedo and not to the next version of the product? |
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Yes, that true. This form does not work like the WebLogic Family Products form. |
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Do I need to know which Tuxedo product and version I have in order to convert to the latest version of Tuxedo? |
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No, you do not have to know. Just submit your valid license for conversion and you will get back the latest version of Tuxedo license. |
| Q. |
I have a Tuxedo key that I want to upgrade to a version other than the most recent version of Tuxedo. How do I do this? |
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You must select the link stating "All Other Products Update Forms" and look for the link titled "BEA Tuxedo and BEA Jolt Update Form". Complete the required information and select "Submit Update Form". Your request will be promptly processed. |
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How can I find out which Tuxedo Family Products I have? |
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Open your license file and review the first line of your license, bypassing any introductory statements. Use the information below to decipher which Tuxedo product license you have: If it says, "[BEA Engine]", you have a WebLogic Enterprise license. The "VERSION=" attribute in the body of the license indicates the version number of this product. If it says [BEA TUXEDO], you have either a Tuxedo v7.1, v8.0 or v8.1 license. The "VERSION=" attribute in the body of the license indicates the version number of this product. If it says "[Tuxedo 6.x]", you have a BEA Tuxedo license for v6.x.
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What products fall under the All Other Products Update category? |
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The other products that you can request updates for are listed below:BEA MessageQ BEA TopEnd BEA Tuxedo and BEA Jolt Weblogic Enterprise
Please note that for these products, you need to know the version number of the product you currently are using. After you fill out the update form, the request will be processed promptly by a BEA License Management Customer Service Representative. |
| Q. |
Can I upgrade my evaluation key? |
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You will not to be able to upgrade your evaluation key via this upgrade site. Please contact your Local Sales Representative or Order Management Representative and they will assist you with your request. To find out how to contact your local sales office, please click on this link: Worldwide Offices |
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Can I upgrade my Star Partner key? |
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You will not be able to update your long-term evaluation key via this upgrade site. If you have any questions regarding your Star Partner key please contact the BEA Star Partner Support group at: partner@bea.com. |
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Can I upgrade my ISV key? |
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You can submit your ISV upgrade request via this upgrade site like any other license key upgrade. Your request will be sent to a BEA ISV Support Analyst and promptly processed. |
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How do I know what encryption level I have? |
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Open your license file and review all components of the license. Please see the list below to find out different encryption components for different products:For WebLogic Server 5.1, if you see component="WebLogic/SSL", you have a 56-bit encryption but if in addition you also have component="WebLogic/SSL128", you have 128-bit encryption. For WebLogic Server 6.0 and above, if you have component= "SSL/Export", you have 56-bit encryption but if in addition you also have component="SSL/Domestic", you have 128-bit encryption. For WebLogic Integration 2.0/2.1 or for Integration components in WebLogic Platform, if you see component="Encryption/Export", you have 56-bit encryption but if you see component="Encryption/Domestic", you have 128-bit encryption. For Tuxedo products, if you see attribute STRENGTH=56, you have 56-bit encryption and if STRENGTH=128, you have 128-bit encryption.
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| Q. |
I have a license key that contains 56-bit encryption (export strength) and I want to upgrade to a key that contains 128-bit encryption (domestic strength). How do I do this? |
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When you upgrade your key via this website, you will receive the same encryption strength key back. In order to upgrade to a higher strength encryption, you will need to contact your Sales or Order Management Representative and they will assist you with your request.
To find out how to contact your local sales office, please click on this link: Worldwide Offices |
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Who will receive a copy of the license key? |
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A copy of the license will be sent to the ship-to email address listed in your profile. |
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Once I complete my upgrade, how long will it take until I receive my new license key? |
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BEA will email your new license within 1 business day. |
| Q. |
I requested an upgrade but I have never received a key. What should I do? |
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Please send an email to licensing@bea.com or contact BEA Customer Support listed on Customer Support. |
| Q. |
I completed my upgrade, but I received a license that I did not expect. What should I do? |
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Please send an email to licensing@bea.com or contact BEA Customer Support listed on Customer Support. |
| Q. |
I completed the upgrade and received my new license from BEA. However, my new license does not appear to work. What should I do? |
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Please open a case via eSupport, located at the following url: http://support.bea.com, under the 'Manage Cases' button on the 'Your Recent Cases' portlet. |
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Please visit BEA's eLicense site at http://elicense.bea.com in order to update your license's Machine Configuration.
The Update Machine Configuration screen is used for two (2) purposes:
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Allows you to maintain your environment information for each unique BEA license you have installed. |
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Provides BEA Customer Support with detailed installation site information to better support you when you need assistance. |
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The BEA Customer ID, BEA Order Number, Serial Number (if applicable), Product Description and Version, and IP Address (if applicable), as well as, CPU Quantity, Operating System, Platform, and Database information is collected at the time the license is originally purchased from BEA. You are encouraged to review this data at the time you first retrieve the license, however, this is not required.
Changes made to the license (IP Transfer) will require you to update this information when you process the request.
You are also encouraged to maintain this information; including Machine Name, Domain Name, the Type of Environment (production, development, etc.), Project Name, and any additional comments for your own internal license management.
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Please visit BEA's eLicense site at http://elicense.bea.com in order to Add a Missing License to your records.
If a license you have purchased is not displayed in My Licenses, you can upload the license from your directory and submit it with information regarding the purchase to BEA for review. Please provide as much information as possible when submitting your BEA license. The Original Purchase date is the date that your original purchase order was processed by BEA. The License Received date is the date that you received your initial license from BEA. A License Customer Service Representative will review the license against our records and respond to the request within 1 business day.
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Why would a license I purchased be missing from BEA's records? |
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There are many reasons this can occur. Most common is the license you are requesting to upgrade may have been transferred to a different IP address or previously upgraded. License Management Customer Service will be able to provide you with this information and how to proceed. It's important you provide as much information as possible when submitting your license. |
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For new license purchases, you are provided with an encrypted URL for the initial retrieval and download of your BEA licenses. Licenses purchased are listed on this page and should be retrieved as soon as they are made available to you. Select the download link to retrieve each individual license. Once retrieved, the license record will be updated to reflect the date and time the license was retrieved.
If you are new to the eLicense Application Portal, please take a few minutes to register for your personal myBEA Account. Once your myBEA account is established you can access the BEA's eLicense Application, an easy-to-use online license management tool.
If you need assistance, please send an e-mail to licensing@bea.com or contact BEA Customer Support listed on Customer Support
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